Fadel Hamed is responsible for strategic and tactical delivery of exceptional customer outcomes for Cloudian. As Vice President of Customer Success, Fadel leads all aspects of global technical support and Cloudian programs to drive a customer success culture. Prior to Joining Cloudian, Fadel was Vice President Customer Success for Siemens Healthineers, covering North America. At Siemens, he was responsible for service operational excellence, service quality, and customer advocacy. While at Siemens, Fadel led a global strategy and practice to leverage machine data analytics for predictive support. Fadel was also senior director at NetApp responsible for customer quality and advocacy where he established corporate programs, metrics and goals focused on customer success. Fadel held progressive leadership roles at Roche, Genentech, Amgen and IBM. Fadel has a Doctorate in Mechanical Engineering from UC Berkeley.