# Support Center ## SupportCenter ## ContactTechnical Support **Enterprise Support**With local support and professional services teams located around the globe, Cloudian is there 24×7 to ensure your success. [Download the Datasheet](https://data.cloudian.com/l/677273/2022-02-17/xtz2c/677273/1645122963iZIswhcB/Cloudian_HyperCare_DS_0222_final.pdf) **Contact Technical Support – Severity 1 Issues Only**Please make sure you have submitted a new case in the support portal prior to calling Severity 1 Support. - Toll-free from the U.S.: +1 800-992-4773 - United Kingdom: +44 20 8068 0972 - Netherlands: +31 20 808 3310 - Italy: +39 010 890 7142 - Australia: +61 (0)2 7251 1718 - For Japanese language, 日本語サポート: +81 (0)50-1751-4571 - U.S. Federal Customer Support: +1 703-755-7355 ![image](https://cloudian.com/wp-content/uploads/2025/12/guide.png)### Cloudian Admin Guide Access the complete product documentation for Cloudian® HyperStore®, the massively scalable, fully S3-compatible object storage system. Inside, you’ll find detailed guidance on deploying, administering, and managing HyperStore. [View the Guide](/adminguide/) ## Support Portal ![image](https://cloudian.com/wp-content/uploads/2025/12/Large-support-icon-dark.png)Our Support Portal is your centralized hub for all Cloudian technical assistance and resources. Available 24×7, it gives you direct access to Cloudian’s expert support team, comprehensive how-to guides, and an extensive knowledge base. Through the portal, you can easily create, manage, and track service requests, ensuring fast and transparent resolution of any issues. You’ll also find detailed troubleshooting articles, step-by-step configuration guidance, and answers to frequently asked questions – all designed to help you optimize your Cloudian deployment and maintain peak performance at every stage of your journey. [Support Portal Login](https://support.cloudianhyperstore.com/s/login/?language=en_US&ec=302&startURL=%2Fs%2F) Register for Support Portal Access ### Enterprise Support & Professional Services Cloudian provides a unique combination of tools and expertise to help you get the most from your Cloudian deployment — whether single location or petabyte scale-out across multiple locations around the world. Our support offerings are designed to ensure the success and operational health of your Cloudian deployment, maximizing uptime and performance while also delivering proactive analytics and insight. **Enterprise-Class Support:**Cloudian offers enterprise-class customer support to ensure your success. [Download the Datasheet](https://data.cloudian.com/l/677273/2022-02-17/xtz2c/677273/1645122963iZIswhcB/Cloudian_HyperCare_DS_0222_final.pdf) **Professional Services Support:**Cloudian Professional Services ensure your HyperStore® cluster is expertly installed, configured, and ready for seamless integration and data migration. [Download the Datasheet](https://data.cloudian.com/l/677273/2019-01-08/2md/677273/731/Cloudian_PS_Installation_Services_v3.pdf) [![image](https://cloudian.com/wp-content/uploads/2025/12/TE-logo-1.svg)](/company/training-and-education/)### Cloudian Education & Training Unlock the full potential of your Cloudian® solutions with our comprehensive training and certification programs. Whether you’re setting up your first deployment or looking to deepen your operational expertise, Cloudian Training and Education offers relevant, hands-on courses tailored for both customers and partners. Gain the practical skills and technical confidence to design, manage, and optimize Cloudian environments—from foundational setup to advanced system administration. Each course is crafted to help you maximize performance, efficiency, and value from your Cloudian investment. **Ready to elevate your knowledge and stand out with Cloudian certification?** [Learn More](/company/training-and-education/) ## Choose From 4 Service Levels From our basic support to HyperCare lights-out remote management ![image](https://cloudian.com/wp-content/uploads/2025/12/icon-hypercare-light.png)### HyperCare* We remotely manage Cloudian for you 24×7 - 24×7 infrastructure management​ - Software update management​ - Expansion support​ ![image](https://cloudian.com/wp-content/uploads/2025/12/icon-premier-support-light.png)### Premier* How can I help you?​​ - 24×7 infrastructure management​ - Support team member​ - Live consult during business hours ![image](https://cloudian.com/wp-content/uploads/2025/12/icon-standard-support-light.png)### Standard Support We guide you at every step.​​​​ - 24×7 infrastructure management​ - Software update assistance​​​ - Best-practices guidance ![image](https://cloudian.com/wp-content/uploads/2025/12/top-icon.png)### Basic Support How can we help you?​​​​​​ - 24×7 support for high priority needs​​​ - Rapid response for all other requests​​​​ ## HyperCare Makes It Easier How Cloudian HyperCare Makes My Job Easier [Watch video](http://46rxECEUtiI)![image](https://cloudian.com/wp-content/uploads/2025/12/sitabile-logo-1.png)“It’s just peace of mind for me as the person responsible for the entire service for the group….that I have experts looking after it now and they give me advice that would take me a week to get on my own.” ![image](https://cloudian.com/wp-content/uploads/2025/12/Rob.png) Rob AbramsChief Technical Officer, Sithabile ## Related Resoures ![image](https://cloudian.com/wp-content/uploads/2025/12/zucchetti.png)CUSTOMER TESTIMONIAL VIDEO Zucchetti Deploys Cloudian facilitated by BCloud Zucchetti uses Cloudian for scalable, S3-compatible storage, supported by BCLOUD’s strong expertise and extensive HyperStore deployments. [Learn More](/blog/zuchetti-deploys-cloudian-for-s3-compatible-storage-services/)![image](https://cloudian.com/wp-content/uploads/2025/12/support.png)DATA SHEET Cloudian Support Services Cloudian provides expert tools and support to optimize, scale, and maintain deployments with maximum performance, uptime, and proactive insights. [Learn More](https://data.cloudian.com/l/677273/2022-02-17/xtz2c/677273/1645122963iZIswhcB/Cloudian_HyperCare_DS_0222_final.pdf)![image](https://cloudian.com/wp-content/uploads/2025/12/profession.png)DATA SHEET Cloudian Professional Services Cloudian Professional Services deliver standardized install, upgrade, and configuration to prepare HyperStore clusters for integration and migration. [Learn More](https://data.cloudian.com/l/677273/2019-01-08/2md/677273/731/Cloudian_PS_Installation_Services_v3.pdf)![image](https://cloudian.com/wp-content/uploads/2025/12/admin.png)DATA SHEET Cloudian Certified Administrator (CCA) Training Cloudian’s four-day live course builds core HyperStore knowledge and hands-on skills for effective cluster administration. [Learn More](https://data.cloudian.com/l/677273/2019-01-08/2ns/677273/1618249236aHDJg2Mj/Cloudian_CCA_Training_0421.pdf)![image](https://cloudian.com/wp-content/uploads/2025/12/engineer.png)DATA SHEET Cloudian Certified Engineer (CCE) Training Cloudian’s 4-day instructor-led course teaches partners and users hands-on HyperStore deployment and installation skills. [Learn More](https://data.cloudian.com/l/677273/2019-01-08/2p4/677273/1618253205fZv8hw9s/Cloudian_CCE_Training_0421.pdf)