Cloudian Privacy Policy

Last modified: May 1, 2025

Introduction

Cloudian, Inc. (“Cloudian”, “we”, “our” or “us”) respects your privacy and we are committed to protecting it through our compliance with this policy (“Privacy Policy”).

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit www.Cloudian.com (our “Website“) and our practices for collecting, using, maintaining, protecting and disclosing that information as well as the steps you can take to exercise your data protection rights. This Privacy Policy applies whether you are visiting the Website as a current or prospective customer, business partner, registered user or guest (collectively, “User” or “Users”). We will only process your Personal Information collected via the methods set forth below in accordance with the terms of this Privacy Policy and any applicable law.

This Privacy Policy applies to information we collect:

  • On or through this Website.
  • In email, text and other electronic messages between you and this Website.
  • Through applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

This Privacy Policy does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Cloudian or any third party; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

For the purposes of this Privacy Policy, personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). For residents of the European Union, the United Kingdom and Switzerland, “Personal Information” shall have the meaning given to Personal Data in the General Data Protection Regulation (for residents of the European Union), the UK General Data Protection Act and the Data Protection Act of 2018 (for residents of the United Kingdom) and the Federal Act on Data Protection (for residents of Switzerland).

Information We Collect About You and How We Collect It

We collect several types of information from and about Users of our Website, including information:

  • That consists of Personal Information, such as name, postal address, email address, telephone number or any other identifier by which you may be contacted online or offline;
  • That is about you but individually does not identify you, such as job title or country location; and/or
  • About your internet connection, the equipment you use to access our Website, including browser and device type and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time you request access to watch our online videos or download our guides, whitepapers or other content or at the time of your request for further information or services or price quotes. We may also ask you for information when you report a problem with our Website or products, services and solutions.
  • Information that you submit through communications with our Website or by requesting information or communication, such as your name, title, company name, e-mail address, phone number, country of residence and IP address.
  • Access credentials and other information you provide to access and use a customer or partner account via our customer or partner portals.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Details of transactions you carry out through our Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

Cookies and Similar Technologies

The information we collect automatically includes Personal Information. We use cookies and other technologies for the legitimate purposes of helping us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count Users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We have classified the cookies we use in different categories. You can find a description of these categories and how to opt-in or opt-out of either a category or a specific cookie when you go to our cookie disclosure which appears when you visit our Website for the first time. Please note that we do not have a persistence mechanism that captures your cookie preference choices from one web browser to another and/or from one device to another, therefore, you may need to make your preference choices the first time you use a new browser or device to access our Website.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including Personal Information:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices and communications.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To notify you about changes to our Website or any products, services or solutions we offer or provide.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.

Disclosure of Your Information

We may disclose, without restriction, aggregated information about our Website Users and information that does not identify any individual.

We may disclose Personal Information:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Cloudian’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by Cloudian about our Website Users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your Personal Information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use or Privacy Policy and other agreements.
  • If we believe disclosure is necessary or appropriate to protect the rights, property or safety of Cloudian, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Cross-border transfers

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers. You understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

When we transfer Personal Information out of the European Union, the United Kingdom and Switzerland to countries that do not benefit from a decision of adequacy, we rely on transfer mechanisms to provide appropriate safeguards to protect Personal Information. For further information regarding cross-border transfers and data subject rights, see Data Subject Rights – Residents of the EU, UK and Switzerland.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can refuse some or all non-essential cookies via the cookie disclosure which appears when you first access our Website or via cookie management tools on your web browser. If you disable or refuse cookies, please note that some or all of this Website may then be inaccessible or not function properly.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by sending us an email stating your request to [email protected].
  • Promotional Offers. If you do not wish to have your contact information used by Cloudian to promote our own or third parties’ products or services, you can opt out by sending us an email stating your request to [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt out by sending us an email stating your request to [email protected].

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

Residents of certain states may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

Accessing and Correcting Your Information

You may send us an email at [email protected] to request access to, correct or delete any Personal Information that you have provided to us. In some cases, deleting your Personal Information cannot be performed except by also deleting your User account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Only employees, contractors and service providers having a reasonably required need to access your Personal Information for the purposes set forth in this Privacy Policy shall be granted access to your Personal Information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we strive to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal, accounting or reporting requirements or as necessary to resolve disputes. To determine the appropriate retention period for Personal Information, we consider our legal obligations, the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes we process your Personal Information for and whether we can achieve those purposes through other means.

Once we no longer have a legal right to hold your Personal Information, we will delete, or in some circumstances, we will anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Data Subject Rights – Residents of the EU, UK and Switzerland

If you are a User residing in the EU, U.K. or Switzerland, Cloudian is the data controller of your Personal Information. Our legal basis for collecting and using your Personal Data for the purposes set forth in this Privacy Policy is based on one of the following mechanisms: (i) your consent; (ii) for the performance of a contract with you; or (iii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you.

Data subjects have certain rights under applicable data protection laws, including the right to:

  • Access their own Personal Data.
  • Correct / Update Personal Data.
  • Erase Personal Data.
  • Restrict data processing.
  • Object to data processing.
  • Right to withdraw consent to processing
  • Receive a copy of their Personal Data or transfer their Personal Data to another controller.
  • Not be subject to automated decision-making.

Also, residents subject to the French Data Protection Act may issue instructions relating to the fate of their Personal Data after their death.

If you are not satisfied with the manner in which we process your Personal Data, you may contact us directly at [email protected] or you may lodge a complaint with the data protection authorities in the country in which you reside or the country in which a breach of data protections laws has occurred.

Your State Privacy Rights

California – California residents have the following rights:

Shine the Light Law – Residents of California have the right to request a disclosure describing what types of Personal Information we have shared with third-parties for their direct marketing purposes and with whom we have shared it during the preceding calendar year. You may request a copy of that disclosure by email to [email protected].

CCPA / CPRA

We collect Personal Information from and about consumers for a variety of purposes. To learn more about the types of Personal Information we collect, the sources from which we collect or receive Personal Information and the purposes for which we use this information, please refer to the sections titled Information We Collect About You and How We Collect It, Information You Provide to Us, Information We Collect Through Automatic Data Collection Technologies and How We Use Your Information.

We will not sell Personal Information or any sensitive Personal Information. We collect or share it with third parties for their assistance in our business purposes set forth below.

In the past twelve (12) months, we have collected the Personal Information and Sensitive Personal Information categories listed below.

Personal Information

Identifiers –  such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name.

California Customer Records – such as your name, signature, address, telephone number and log-in credentials.

Commercial information – such as records of products or services purchased, obtained or considered or other purchasing or consuming histories or tendencies.

Internet or other similar network activity – such as device information, browsing history, search history, information on a consumer’s interaction with a website, application or advertisement including logs and analytics data.

Professional or employment-related information – such as job title and company.

Other Personal Information – including information you submit to the Website including the content of any messages in our chat functionality.

Inferences – such as information generated from your use of the Website reflecting user or customer predictions about your interests and preferences, characteristics, predispositions, behaviors and attitudes.

Sensitive Personal Information

Sensitive Personal Information is a subtype of Personal Information consisting of specific information categories. While we collect information that falls within the Sensitive Personal Information categories listed below, the CCPA does not treat this information as sensitive because we do not collect or use it to infer characteristics about a person.

In the past twelve (12) months, we have collected Sensitive Personal Information in the category listed below.

Complete account access credentials – such as user names or account names or numbers combined with required access/security code or password.

Business Purposes

We use your Personal Information and Sensitive Personal Information for the business purposes described in the section titled How We Use Your Information.

Data Retention

We retain your Personal Information and Sensitive Personal Information as described in the Data Retention section.

Consumer Rights –

Under the CCPA and CPRA, California residents have the following rights:

Right to Know – the right to know what Personal Information we have collected, sold, shared for cross-context behavioral advertising or disclosed about them during the past 12 months

Right to Correct – the right to require us to make commercially reasonable efforts to correct inaccurate Personal Information about you, on request

Right to Request Deletion – the right to request the deletion of Personal Information we have collected from you, subject to certain exceptions.

Right to Access / Portability – the right to access your Personal Information in a portable format.

Right to Opt-out of Sales or Sharing of Personal Information – the right, upon your request, to stop us from selling your Personal Information to third parties or sharing it with third parties for cross-context behavioral advertising.

Right to limit use of Sensitive Personal Information – the right to direct us to limit Sensitive Personal Information use and disclosure to specifically permitted purposes.

Nondiscrimination Rights – Nondisccrimination rights protect you when you exercise your Personal Information rights, protecting you from retaliation by us, including by prohibiting us from: (i) denying goods or services; (ii) charging different prices or rates, including by offering discounts or imposing penalties; (iii) providing a different level of quality; or (iv) suggesting that you will receive a different price or rate or a different level or quality.

Other States – State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information.

How to Exercise Your State Rights

To exercise your state-granted privacy rights, email us at [email protected].

Before processing your request, we will need to verify your identity and confirm you are a resident of the state whose rights you wish to exercise. To verify your identity, we may require the successful authentication of your account or the matching of sufficient information you provide us to the information we maintain about you in our systems. This process may require us to request additional personal information from you, including, but not limited to, your first name, last name, email address, phone number, state/province of residence and/or country. During verification, we will only request the minimum personal information necessary to correctly identify you for the purpose of fulfilling your request. In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with your request.

Children

Our Website is not intended for children under 18 years of age. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at:

63 Bovet Road, Suite 400
San Mateo, CA 94402
[email protected]
1-650-227-2380

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website home page. If we make material changes to how we treat our Users’ Personal Information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, or to register a compliant or concern, or if you need access to this Privacy Policy in an alternative format due to having a disability, please contact us at:

63 Bovet Road, Suite 400
San Mateo, CA 94402
[email protected]
1 650 227-2380